Sales Support Advisor - Indianapolis, IN

GreatWater 360 Auto Care • Indianapolis, IN

6h • Onsite

About The Position

Brooks Auto Care, a Great Water Garage, is seeking a Sales Support Advisor to join their team. This role focuses on ordering parts, maintaining accurate inventory, and assisting customers. The position offers the benefits of a neighborhood shop with the support of a professional network, emphasizing honesty, teamwork, and skill development for technicians. It's an opportunity for individuals who enjoy hands-on work, learning new skills, and being part of a supportive environment to build a career in automotive repair.

Requirements

• High school diploma or GED is required
• 1 or more years automobile, medium or heavy-duty truck parts experience and/or other experience that closely matches the Parts Counter responsibilities
• Strong customer service skills
• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Must possess a working knowledge of how to use Microsoft Windows software.
• Must be able to communicate in English fluently, both in verbal and in written form.
• Must possess ability to count.
• Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Ability to stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing.
• Ability to view and operate a computer, keyboard, and mouse
• Able to answer phones and greet customers

Nice To Haves

• Mechanical knowledge a plus

Responsibilities

• Works with technicians, service advisors, and service manager to source parts
• Keeps technicians, Service Advisors, and manager informed on the parts delivery status
• Stocks parts inventory and ensures accurate counts
• Customer assistance when service manager and service advisors are occupied with other customers. Assistance includes answering phones, scheduling appointments, creating work orders, and invoicing customers for payment
• Makes hydraulic hoses as needed
• Allow no job to be too small or beneath oneself.
• Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
• Any other task as assigned by Company or direct supervisor

Benefits

• Strong health coverage
• Paid time off
• Training
• Career growth
• Programs that invest in your future
• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED