Sales Support Advisor - Indianapolis, IN
About The Position
Sales Support staff orders parts, ensures accurate and timely parts inventory, and assists customers as needed. Develops a great working relationship with the Service Advisors and Technicians that is founded on respect. We offer the feel of a neighborhood shop with the tools, training, and support of a growing professional network. Our team values honesty, teamwork, and helping technicians develop their skills. If you enjoy working with your hands, learning new skills, and being part of a supportive shop environment, this is a great opportunity to build your future in automotive repair.
Requirements
- High school diploma or GED is required
- 1 or more years automobile, medium or heavy-duty truck parts experience and/or other experience that closely matches the Parts Counter responsibilities
- Strong customer service skills
- Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Computer Knowledge & Ability: Must possess a working knowledge of how to use Microsoft Windows software.
- Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form.
- Math Skills: Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
- Ability to stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing.
- Ability to view and operate a computer, keyboard, and mouse
- Able to answer phones and greet customers
Nice To Haves
- Mechanical knowledge a plus
Responsibilities
- Works with technicians, service advisors, and service manager to source parts
- Keeps technicians, Service Advisors, and manager informed on the parts delivery status
- Stocks parts inventory and ensures accurate counts
- Customer assistance when service manager and service advisors are occupied with other customers. Assistance includes answering phones, scheduling appointments, creating work orders, and invoicing customers for payment
- Makes hydraulic hoses as needed
- Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
- Any other task as assigned by Company or direct supervisor
Benefits
- Front Loaded PTO + 6 paid holidays
- Paid Parental Leave (1 week)
- Teammate Discounts on services
- 401(k) Match: 100% of first 3% + 50% of next 2%
- Health, Dental & Vision Insurance
- HSA Match up to $15 per paycheck
- Company paid Life Insurance & AD&D ($25,000)
- Employee Assistance Program (24/7, free)
- Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
- Training & Tuition Reimbursement, including ASE test fee reimbursement
- LEARN to EARN Program: Technician pay growth tied to ASE certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
