Desktop Support Specialist - Indianapolis, IN
Merge IT•Indianapolis, IN
•Onsite
About The Position
Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. This will be a full-time TechBar role, similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include hardware repair, software installation, device imaging, and IMAC activities. The role is onsite in a manufacturing environment.
Requirements
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice To Haves
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL are a plus but not required
Responsibilities
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Benefits
- Pay Rate = $23-25 w2 per hour plus benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
