Desktop Support Specialist - Indianapolis, IN

Merge IT • Indianapolis, IN

7h • Onsite

About The Position

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. This is a 6-month contract position with potential for extensions and permanent conversion, though not guaranteed. The role is onsite in a manufacturing environment and requires prior Tech Bar and/or customer-facing IT experience. The pay rate is $26/hour W2 plus benefits.

Requirements

• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills
• Prior Tech Bar and/or customer-facing IT experience required
• Drug & Background required

Nice To Haves

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)
• Certifications such as A+, MCP, or ITIL are a plus but not required

Responsibilities

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Benefits

• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed