Sales Support Administrator

Titan Security Group • Chicago, IL

2d • Onsite

About The Position

The Sales Support Administrator role reports to the VP of Sales Enablement and handles client documentation, internal coordination, Salesforce upkeep, vendor compliance, temporary labor coordination, and all business operations related tasks that keep deals and accounts moving. This position frequently interfaces with VPs, Director of Operations, Proposal specialists and clients. This position requires a detail-oriented, highly organized professional who communicates clearly, follows structured processes, and stays ahead of deadlines. The ideal candidate thrives in a fast-paced environment, supports multiple stakeholders, and plays a critical part in creating a frictionless experience for clients and for the team.

Requirements

• 1-2 years of experience in administrative support, operations coordination, customer service, project coordination, or other similar roles.
• Ability to obtain a valid PERC.
• Must have the ability to read, write, speak, and understand English.
• Proficiency in Microsoft Office.
• Strong attention to detail.
• Ability to work unpredictable hours, including some evenings and weekends.
• Ability to pass pre-employment drug screen and criminal background check required.

Nice To Haves

• Post-secondary degree preferred
• Familiarity with ServiceNow and Salesforce preferred, but not required.
• Knowledge of the Security industry is a plus, but not required.
• Prior experience supporting sales teams, operations teams, or proposal/RFP processes
• Experience working in a regulated or compliance-driven environment
• Strong written and verbal communication skills with internal and external stakeholders
• Comfort working with CRM systems, reporting tools, or process documentation
• Ability to anticipate needs, solve problems proactively, and follow through on details
• Experience in the security, facilities, property management, or service-based industries

Responsibilities

• Act as liaison between sales, sales enablement, operations, client representatives, and vendors to ensure all sales support processes are executed efficiently and effectively.
• Monitor risk management compliance, including contract terms and certificate of insurance requirements
• Provide support to Proposal specialists and Rebid specialists with RFP responses and current client support.
• Facilitate requests for temporary or surge service in partnership with field operations.
• Maintain relationships with third-party providers and subcontractors (uniforms, off-duty law enforcement)
• Coordinate temporary, surge, and special-event service needs with operations
• Coordinate catering orders, meeting refreshments, and onsite logistics for client presentations, internal meetings, and special events.
• Manage client appreciation and gift orders, including vendor coordination, budget tracking, and timely delivery.
• Maintain Salesforce CRM data throughout the sales process
• Other duties as assigned

Benefits

• Competitive salary
• health, dental, vision, 401(k), paid vacation and personal days, paid holidays, and 401(k).
• Skills-enhancing training and opportunities for career growth and promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree