Sales Support Administrator
About The Position
Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team. The Sales Support Administrator's role is to support the sales team with lead assignment, proposal and client agreement preparation in an on-going effort to increase overall sales productivity, which includes assisting in all sales and administrative activities essential for the growth of the company.
Requirements
- Associates Degree
- Minimum of 3 Years' Experience in Administrative or Customer Service role
- Detail-oriented, Problem solver, Numerate
- Computer literate and proficient with Microsoft Office and other Web-Based Programs.
- Salesforce.com experience required, CPQ experience preferred
- Strong understanding of databases and CRM systems, ensuring accurate data entry, record management, lead qualification, and data integrity to support sales and marketing activities
- Advanced knowledge in Microsoft Excel
- Ability to work independently as well as with diverse sales personalities
- Well-built skills in organization, prioritization and time management.
- Ability to learn technical products.
- Familiarity with sales contracts and agreements
- Work in fast-paced environment with changing priorities
- Work under stress to meet project deadlines while maintaining a high attention to detail.
- Excellent written and verbal communication skills, as well as customer service skills.
- Ability and willingness to commute and work onsite at our office location up to three days per week
Responsibilities
- Answer and screen internal/external phone calls and emails related to sales opportunities and assign to appropriate sales rep
- Research and enter information for potential sales leads
- Review, edit, and approve requests for proposals, including finalizing pricing for both monthly and installation
- Prepare RFPs as needed for more in-depth proposals
- Assist sales reps in submitting required documents for system design approval
- Prepare contracts upon request and send final documents via DocuSign
- Communicate with potential clients on behalf of the sales team
- Guide sales people in entering an accurate forecast in our CRM tool
- Prepare and distribute job folders after the point of sale
- Prepare weekly and monthly reports as needed for management team
- Assist in preparation and revision of training materials for Sales & Sales Support teams
- Assist in entering/cleaning/prepping database imports for Sales & Marketing efforts
- Collaborate with Marketing and other teams across the company on projects
- Help ensure proper record keeping in CRM tool, updating related contacts and other objects
- Perform special projects and other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
