Sales Support Administrator

Aston Carter•Des Moines, IA

1d•$19 - $19•Onsite

About The Position

The Sales Support Administrator provides comprehensive administrative and customer support to a team of account managers, ensuring accurate order processing, timely follow-up, and high-quality service. This role offers exposure to sales operations and logistics and serves as a strong stepping stone toward future account management or sales opportunities within a large organization that operates with a close-knit, small-team environment.

Requirements

Previous sales experience, including retail sales, for at least 1 year.
Experience working with the general public in a customer-facing role.
Strong computer skills with the ability to navigate multiple screens and systems for at least 1 year.
Proficient Microsoft Excel experience for at least 2 years, including regular use for data entry and reporting.
Administrative and order entry experience for at least 1 year, with demonstrated accuracy in processing information.
Strong attention to detail in prior roles for at least 1 year, particularly in handling orders, records, and documentation.
Comfort with entering, processing, and maintaining quality records in a structured system.
Customer service skills with the ability to handle phone-based work and basic sales-related conversations confidently.

Nice To Haves

Background in sales support or customer support in an office or retail environment.
Experience with administrative support tasks such as email management, phone correspondence, and filing.
Familiarity with order entry, order processing, and proof-of-delivery procedures.
Ability to manage multiple tasks simultaneously while maintaining accuracy and organization.
Interest in developing a career in sales or account management, with motivation to learn the logistics and operations of a large company.
Strong interpersonal and communication skills for working closely with a team of sales professionals and external partners.

Responsibilities

Support three primary account managers with day-to-day customer needs and assist additional account managers as required based on workload.
Enter customer orders and quotes into the computer system with a high level of accuracy and attention to detail.
Process Return Authorizations and ensure all related documentation is complete and properly recorded.
Research and follow up on customer orders, providing status updates and resolving issues promptly.
Make occasional phone calls to supplier partners, corporate office teams, and customers to provide back-office support and clarify order-related information.
Obtain Proof of Delivery documents from customers and ensure open order reports are current and accurate.
Work extensively in Microsoft Excel for order entry and reporting purposes, including updating spreadsheets and generating basic reports.
Perform general clerical and administrative tasks such as email and phone correspondence, filing, and maintaining organized records.
Conduct research on products that are not currently included in the sales portfolio to support sales opportunities and customer inquiries.
Enter, process, and maintain quality event records, ensuring that all quality-related information is accurately documented and updated.
Follow up with customers regarding accounts receivable matters as needed, supporting the team in maintaining timely payments and resolving billing questions.
Provide professional, courteous customer service and sales support, including handling inbound and outbound calls related to orders, products, and account inquiries.