Sales Supervisor, Full Time - Platform

Reformation • Culver City, CA

11d • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role leads by example on the sales floor, supports an excellent customer experience, and contributes to sales, inventory accuracy, loss prevention, merchandising, store operations, staff training, and a productive work environment. The position requires a flexible schedule across the full seven-day work week, with availability for days, nights, weekends, and holidays if required by business needs.

Requirements

• Minimum of 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Available to work a minimum of 30 hours per week, up to 40 hours per week.
• Daily open availability across a full seven-day work week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain strong customer experience feedback scores through NPS service evaluations.
• Act as a brand ambassador by embodying brand values, engaging customers about the brand, and maintaining relevant brand knowledge.
• Maintain inventory accuracy and controls through cycle counts and oversight of inbound and outbound inventory.
• Track product receiving and removal, as well as back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use the information to support team development and take action alongside in-store leadership.
• Contribute to loss prevention, set expectations, and informally train alongside leadership.
• Maintain store operating procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide real-time and weekly feedback to in-store leadership on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive work environment alongside the in-store team.

Benefits

• Health, vision, and dental insurance for eligible employees.
• Paid vacation, sick time, holidays, and volunteer time off for eligible employees.
• Casual and entrepreneurial work environment at a mission-based company.
• 401(k) with company match.
• Clothing discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed