Sales Supervisor, Full Time - Platform

Reformation • Culver City, CA

12d • $22 - $28 • Onsite

About The Position

The Sales Supervisor helps lead and execute efforts required to achieve individual store goals. Reporting to the Store Manager, this role supports sales performance, customer experience, inventory accuracy, loss prevention, merchandising, store operations, and team development. The position requires availability for at least 30 hours per week, up to 40 hours per week, with daily open availability across all seven days and a flexible schedule that may include days, nights, weekends, and holidays when required by business needs.

Requirements

• At least 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work at least 30 hours per week, up to 40 hours per week.
• Daily open availability across a full seven-day work week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
• Contribute to a technology-led in-store customer experience.
• Maintain excellent customer experience feedback scores on service evaluations through NPS.
• Act as a brand ambassador by embodying brand values, engaging customers on the brand, and maintaining knowledge of the brand.
• Maintain inventory accuracy and controls through regular cycle counts and oversight of inbound and outbound inventory; track product receiving and removal.
• Track back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using results to support team development and take action alongside in-store leadership.
• Contribute to loss prevention, set expectations, and provide informal training alongside leadership.
• Maintain store operational procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide in-store leadership with real-time and weekly feedback on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates' performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive work environment.

Benefits

• Health insurance for eligible employees.
• Vision insurance for eligible employees.
• Dental insurance for eligible employees.
• Paid vacation for eligible employees.
• Paid sick time for eligible employees.
• Paid holidays for eligible employees.
• Paid volunteer time off for eligible employees.
• 401(k) with company match.
• Clothing discount.
• Mission-based company and casual, entrepreneurial work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed