Sales Supervisor (Keyholder) | Bethesda

Veronica Beard•Maryland, MD

4d•$22 - $23•Onsite

About The Position

The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. Most of the role is spent working directly with clients through styling, selling, relationship-building, and providing the high-touch experience associated with Veronica Beard. The Sales Supervisor sets the pace on the sales floor, mentors Sales Associates, supports an energized and collaborative selling environment, and assists the Store Management team with opening and closing duties. They serve as Manager-on-Duty when the Store Manager or Assistant Manager is not present. Compensation includes hourly base pay and individual sales commission of up to 3%, with the opportunity to earn up to 4% based on store sales-goal achievement, subject to the applicable commission plan. The posting lists a base hourly range of $22.00–$23.00. Total rewards also include a comprehensive benefits program, uncapped bi-weekly sales commissions rewarding individual and team performance, a clothing allowance, and merchandise discounts. Veronica Beard states its commitment to an inclusive workplace where employees can thrive and feel valued. The company seeks candidates from varied perspectives and backgrounds and is committed to equity, inclusion, racial and social justice, mutual respect, and equal employment opportunity.

Requirements

At least 1 year of retail sales experience in a high-touch, client-focused environment.
Passion for selling, fashion, styling, and building lasting client relationships.
Strong knowledge of current fashion trends and the ability to create complete looks.
Demonstrated ability to take ownership of and achieve individual sales goals.
Confidence leading, mentoring, and supporting others with authenticity and respect.
Strong communication, judgment, and problem-solving skills.
Collaborative, self-aware, and open to feedback and different perspectives.
Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts.
Ability to operate a computer and cash register.
Ability to stand, walk, bend, squat, twist, and climb ladders measuring 6–12 feet.
Ability to grasp, push, lift, and/or carry items weighing up to 25 pounds.

Nice To Haves

Previous keyholder, senior sales, or retail leadership experience.
Experience in luxury or contemporary fashion, with a strong foundation in styling and clienteling.

Responsibilities

Deliver personalized service and styling consistent with the Veronica Beard experience.
Own individual sales goals by converting in-store traffic and proactively generating business, contributing to overall store performance.
Build and engage an active client book through outreach, follow-up, community engagement, and in-store events to generate new and repeat business.
Develop expertise in collections, fit, product stories, and styling to support individual and store sales.
Stay current on fashion trends and help clients create thoughtfully styled wardrobes.
Maintain an active leadership presence, lead by example, and help move the business forward.
Communicate daily priorities, organize floor coverage, and lead team touch-bases.
Mentor Sales Associates through team selling and in-the-moment coaching on selling, styling, and clienteling.
Recognize strong performance and share relevant feedback with Store Management.
Help foster an inclusive, collaborative, results-driven environment where different perspectives are valued.
Represent Veronica Beard's fashion, style, and service standards with authenticity and passion.
Support floor sets and visual updates in partnership with Store Management.
Ensure merchandise, fixtures, and displays reflect current visual direction.
Maintain a clean, organized, client-ready store environment.
Communicate product, inventory, and visual opportunities to Store Management.
Serve as Manager-on-Duty as scheduled and in partnership with store leadership.
Open and close the store and follow key-control, cash-handling, and security procedures.
Support inventory management, loss prevention, and daily operational priorities.
Help protect company assets and maintain accuracy in cash and inventory processes.
Follow and respectfully reinforce company policies and procedures.