Sales Supervisor - Grand Central

Charles Tyrwhitt•New York, NY

3d•Onsite

About The Position

At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well.” We are seeking a Sales Supervisor to work with our Grand Central store team. This role is crucial in motivating, coaching, and developing the store team to achieve and exceed Key Performance Indicators (KPIs), sales targets, and overall results. The Sales Supervisor will be accountable for the day-to-day operations of the store, including supporting team members, managing deployment and training, handling communications (emails and phone calls), overseeing cash-up procedures, implementing security protocols, and managing the opening and closing of the store. A key aspect of this role is taking initiative to enhance the selling skills of the team and ensuring the team consistently meets Charles Tyrwhitt’s customer service expectations through expert product knowledge, staying updated on the latest store ranges and promotions, and utilizing all available store and business training tools, including commercial reports, VM directives, and visual merchandising standards.

Requirements

Customer Service experience is essential, preferably in a premium retail environment.
Previous retail leadership experience is required, but this can be from any type of retail.
Work authorization to work in person within the United States

Nice To Haves

Your personality and enthusiasm, combined with your experience will make you a person who is fun to work with, taking pride in appearance, and always with a driven, can-do attitude.

Responsibilities

Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results
Accountable for the day-to-day running of the store, including, supporting team members, deployment, and training, responding to emails and phone calls, cashing up, security processes, opening and closing of the store
Takes initiative to increase selling skills amongst the team
Deliver and drive your team to ensure CT’s customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions
Utilize and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools to support the delivery and consistency in visual and store standard