PT Sales Supervisor - Charlotte Premium Outlet

Marc Jacobs•Charlotte, NC

1d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its Charlotte Premium Outlet location in Charlotte, North Carolina. The Sales Supervisor supports Management with store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, the role supports implementation and enforcement of company policies, procedures, corporate directives, and initiatives, while helping maintain store standards. The Sales Supervisor leads the sales floor, builds client relationships, provides styling expertise and product knowledge, and helps deliver an elevated client journey that encourages repeat business. The role also supports daily store operations, including opening and closing, and maintains an organized sales floor and stockroom. Marc Jacobs describes its brand as pioneering, irreverent, rebellious, unpredictable, and original, with core pillars of unexpected, utilitarian, urban, unisex, and unique. The company states that it is committed to an equitable and inclusive culture and equal employment opportunity.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS and navigating the Microsoft Office suite.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Nice To Haves

Prior leadership experience is strongly preferred.
The company encourages candidates to apply even if they do not meet all listed qualifications or meet them through a less traditional background.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Keep the store guest-ready and welcoming.
Build sales by demonstrating styling expertise, knowledge of seasonal trends, and product knowledge.
Illustrate the stages of the client journey and demonstrate the core behaviors needed to provide a unique, elevated experience and drive repeat business.
Demonstrate deep knowledge of the Marc Jacobs Universe, including products, brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Seek and receive feedback from colleagues and management with a curious, learning-oriented attitude.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, including coaching and developing the team and implementing company policies, procedures, directives, and initiatives.