Vans: Supervisor - Charlotte Premium Outlets

Vans•Charlotte, NC

About The Position

The Supervisor supports the store’s leadership team and helps deliver a high-quality customer experience. Working in partnership with the Store Manager and Assistant Store Manager, the Supervisor leads by example, coaches and develops associates, and supports operational excellence across customer engagement, merchandising, and store standards. The role contributes to store profitability, an inclusive team culture, and overall store success in a fast-paced retail environment. The position involves customer service and sales, daily store operations, stockroom and inventory support, associate training, visual merchandising, and community engagement. It requires 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A high school diploma or equivalent is preferred, though hands-on experience and demonstrated achievements are valued.

Requirements

At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
Proven ability to drive results through store teams and exceed sales and profit goals.
Ability to coach, motivate, and build high-performing, diverse teams.
Strong verbal and written communication skills and ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring key performance indicators and achieving individual goals.
Model selling behaviors and promote a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to improve customer engagement and meet productivity goals.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support stockroom operations by organizing inventory, processing shipments, and moving products to the sales floor promptly.
Assist with training and onboarding new team members and provide ongoing feedback and support.
Maintain visual merchandising standards and replenish products according to brand directives.
Support inventory integrity through proper shipping, receiving, and loss prevention practices.
Participate in local initiatives and events to promote community engagement.
Uphold company policies, safety standards, and operational procedures.
Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.