PT Sales Supervisor - Allen Premium Outlet

Marc Jacobs•Allen, TX

2d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its Allen Premium Outlet store in Allen, Texas. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, this role helps implement and enforce company policies, procedures, corporate directives, and initiatives, while ensuring store standards are maintained. The Sales Supervisor leads the sales floor with a customer-first mindset, builds client relationships and repeat business, shares styling expertise and product knowledge, and supports a welcoming, well-organized store environment. The role also includes opening and closing the store according to company procedures and maintaining effective collaboration and communication with colleagues and management.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS and navigating the Microsoft Office suite.
Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Ensure the store is guest ready and welcoming to clients.
Build sales by providing styling expertise, seasonal trend knowledge, and product knowledge.
Demonstrate the client journey and core behaviors that create an elevated experience and encourage repeat business.
Demonstrate deep knowledge of the Marc Jacobs Universe, including products, Brand DNA, and brand pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Maintain a curious, learning-oriented attitude and seek and receive feedback.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, coaching and developing the team, and implementing company policies, procedures, directives, and initiatives.