PT Sales Supervisor - Merrimack

Marc Jacobs•Merrimack, NH

2d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its Merrimack Premium Outlet in Merrimack, New Hampshire. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering exceptional customer experiences, and coaching and developing the team. In partnership with Management, the role helps implement and enforce company policies, procedures, corporate directives, and initiatives, while ensuring store standards are maintained. The Sales Supervisor leads the sales floor, builds client relationships, provides styling expertise and product knowledge, and supports a welcoming, guest-ready store environment. The role also assists with store opening and closing, keeps the sales floor and stockroom organized, and fosters collaboration and open communication among colleagues and management.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS and navigating Microsoft Office.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Ensure the store is guest-ready and welcoming.
Build sales by providing styling expertise, seasonal trend guidance, and product knowledge.
Demonstrate the stages of the client journey and the behaviors needed to provide an elevated experience and encourage repeat business.
Demonstrate knowledge of the Marc Jacobs Universe, including products, brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Maintain a curious, learning attitude and seek and receive feedback from colleagues and management.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, team coaching and development, and implementation of company policies, procedures, directives, and initiatives.