PT Sales Supervisor - Camarillo

Marc Jacobs•Camarillo, CA

2d•Onsite

About The Position

Marc Jacobs International is seeking a Sales Supervisor for its Camarillo, California location. The Sales Supervisor supports store Management with daily operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, the role supports the implementation and enforcement of company policies, procedures, corporate directives, and initiatives, while ensuring store standards are maintained. The Sales Supervisor leads the sales floor with a customer-first mindset, builds client relationships, shares styling expertise and product knowledge, and supports a distinctive client journey that encourages repeat business. The position also helps maintain a welcoming, guest-ready store and an organized sales floor and stockroom, and opens and closes the store according to company procedures. The role requires a flexible retail schedule, including evenings, weekends, and holidays. Pay depends on the candidate’s relevant skills and experience. The company describes its brand as grounded in pioneering design, an irreverent spirit, authenticity, and inclusivity. Marc Jacobs International states that it is committed to equal employment opportunity and an equitable, inclusive culture.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Ability to demonstrate passion and empathy for clients and anticipate and exceed client expectations.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Ability to promote curiosity, diversity, and collaboration and remain open to disruptive ideas.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a point-of-sale system and navigating Microsoft Office.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Keep the store guest-ready and create a welcoming, comfortable environment for clients.
Build sales by providing styling expertise, knowledge of seasonal trends, and product knowledge.
Demonstrate the stages of the client journey and the behaviors that support an elevated experience and repeat business.
Maintain deep knowledge of the Marc Jacobs brand universe, including products, brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Maintain a curious, learning attitude and seek and receive feedback from colleagues and management.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well-organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, team coaching and development, and implementation and enforcement of company policies, procedures, directives, and initiatives.