PT Keyholder - Camarillo
About The Position
Marc Jacobs International seeks a Keyholder for its Camarillo, California location. The Keyholder is a trusted member of the store team who supports daily operations and store security. The role includes managing opening and closing procedures, handling cash and deposits, maintaining the sales floor and stockroom, and providing leadership support when managers are unavailable. The Keyholder also contributes to sales and service by delivering an exceptional client experience, applying product and styling knowledge, building client relationships, and supporting individual and store commercial goals. The position requires collaboration, open communication, and a commitment to learning and responding to feedback.
Requirements
- At least 3 years of experience in a retail setting.
- Reliability, dependability, and a strong sense of responsibility.
- Flexibility to work retail schedules, including evenings, weekends, and holidays as needed.
- Excellent verbal and written communication and strong interpersonal abilities.
- Customer-focused approach and ability to resolve issues and de-escalate situations calmly.
- Confidence managing cash transactions, preparing deposits, and ensuring register accuracy.
- Ability to manage tasks, maintain cleanliness, and support operational efficiency.
- Ability to identify problems and find solutions quickly.
- Familiarity with POS systems and basic computer literacy.
- Meticulousness in handling financial tasks and security procedures.
- Ability to demonstrate product knowledge to assist customers and drive sales.
Responsibilities
- De-escalate conflicts and ensure customer satisfaction.
- Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
- Keep the store guest-ready so clients feel comfortable and welcomed.
- Use styling expertise, seasonal trends, and product knowledge to build sales and achieve KPIs.
- Apply knowledge of the client journey and its core behaviors to deliver an elevated experience and encourage repeat business.
- Demonstrate knowledge of Marc Jacobs products, Brand DNA, and brand pillars.
- Capture client data and cultivate new and existing client relationships.
- Contact clients regularly and promptly follow up on sales, events, and client inquiries.
- Foster collaboration and open communication with colleagues and management, and seek and receive feedback.
- Keep the sales floor and stockroom organized; support stockroom maintenance and organization.
- Perform opening and closing duties.
- Maintain the physical security of the store and protect its assets.
- Provide leadership support and help run the store when managers are unavailable.
- Process sales transactions accurately and manage cash-handling procedures.
- Prepare bank deposits and reconcile cash registers at the end of the day.
Benefits
- Paid holidays, vacation time, sick and personal time, if applicable.
- Medical, dental, and vision insurance, if applicable.
- 401(k) matching, if applicable.
- Discounts on travel, entertainment, and more through PerkSpot.
- Discounts on Marc Jacobs products and access to discounts on other LVMH brands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
