Sales Supervisor - Twenty Ninth Street
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor, also known at some retailers as a Keyholder, to create excellent customer experiences at its retail locations. The role contributes directly to business success through face-to-face customer interactions, sharing Warby Parker’s story and mission on the sales floor, and participating in process improvement and special projects. The Sales Supervisor helps maintain an efficient, inclusive, service-minded retail environment and demonstrates product knowledge while offering thoughtful style advice. When a manager is not present, the supervisor leads selling on the floor, front-of-house operations, and team touch-bases, and is responsible for opening and closing the store. The position calls for a positive, flexible team player who leads by example and supports an inclusive culture.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to provide high-quality customer service.
- Ability to remain calm under pressure and adapt quickly.
- Entrepreneurial spirit and a proactive, innovative approach to problem-solving.
- Curiosity and eagerness to learn.
- Team-oriented approach and passion for helping customers and colleagues.
- Self-motivation, pride in one's work, and a drive to perform well.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and offer thoughtful, honest style advice.
- Develop innovative ways to improve the glasses-shopping experience.
- Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Foster an inclusive culture by treating customers and colleagues with respect.
- Participate in process ideation and improvement, as well as special projects.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time employees; Washington-specific accrual terms are provided).
- Paid holidays (full-time employees; Washington-specific details are provided).
- Vacation days (full-time employees; Washington-specific details are provided).
- Retirement savings plan (401(k)) (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (EAP) (full-time and part-time employees).
- Bereavement Support (full-time employees).
- Optical Education Reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
- Variable compensation for eligible employees.
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
