Maintenance Supervisor - Porter Street

Greystar•Baltimore, MD

2d•$38 - $40•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine maintenance, coordinates apartment make-ready work, establishes appearance standards, inspects work completed by team members and service providers, manages maintenance supplies, and supports budgeting and cost control. The position also conducts safety meetings and helps ensure compliance with safety requirements while providing responsive, respectful service to residents and colleagues.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to undertake local routine travel for business meetings, training, or other job-related needs.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, obtaining materials, completing maintenance tasks, and inspecting completed work.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Periodically inspect contractors’, vendors’, and other service providers’ work to verify compliance with quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-cutting and expense control by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety requirements.
Provide respectful customer service, answer questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Medical, dental, vision, disability, and life insurance benefits, including free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.