Maintenance Supervisor - Porter Street

Greystar Management Services•Baltimore, MD

23h•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles service requests and routine upkeep, prepares vacant apartments for leasing and move-ins, and establishes appearance standards for the community. It also supervises the quality of work performed by service team members and contractors, manages maintenance supplies and inventory, supports budgeting and cost control, and promotes compliance with safety requirements. The position requires customer service, communication, problem-solving, and administrative skills, along with the ability to perform physically demanding maintenance work indoors and outdoors in all weather conditions. A flexible schedule is required, including on-call work during evenings, weekends, and holidays. The hourly range is $38.00–$40.00. The role may be eligible for bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off and holidays; onsite housing discounts for eligible onsite team members; a paid sabbatical; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and other optional insurance, legal, and charitable-giving benefits.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm while resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for a manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on a sealed HVAC system, testing system pressures, or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders from resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the make-ready process for vacant apartments, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work performed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and other service providers to verify quality, materials, services, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing rather than replacing parts when possible, using materials and supplies responsibly, and using tools and equipment correctly.
Conduct regularly scheduled Greystar safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety laws and requirements.
Provide respectful customer service, answer team and resident questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.
Attend local business meetings, training programs, or other activities as needed for the position.
Take on-call shifts during evenings, weekends, and holidays as part of a flexible work schedule.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost employee medical coverage, with basic employee-only coverage described as free.
Paid time off: new hires start with 15 vacation days, 4 personal days, and 10 sick days; additional vacation accrues with tenure.
11 paid holidays and a birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonus programs for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.