Sales Supervisor - Pentagon City

Warby Parker•Arlington, VA

9d•Onsite

About The Position

Warby Parker is hiring a self-motivated Sales Supervisor to create excellent customer experiences and contribute directly to the success of its retail business. The role involves representing Warby Parker’s story, values, and brand philosophy on the sales floor while helping improve processes and contributing to special projects. The Sales Supervisor leads selling and front-of-house operations, supports team touch-bases when a manager is absent, and opens and closes the store. The role is also known at other brands as a Keyholder.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver high-quality customer service.
Ability to stay calm under pressure and adapt quickly.
Entrepreneurial spirit and initiative.
Curiosity and eagerness to learn.
A collaborative attitude and passion for helping customers and teammates.
Innovative, proactive problem-solving skills.
Self-motivation and pride in work, with the drive to perform well.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and provide thoughtful, honest style advice.
Develop innovative and entrepreneurial ideas to improve the glasses-shopping experience.
Lead by example as an upbeat, flexible team player.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Help foster an inclusive culture by treating customers and colleagues with respect.
Participate in process ideation and improvement and special projects.

Benefits

Health insurance (full-time employees)
Vision insurance (full-time employees)
Dental insurance (full-time employees)
Life and AD&D insurance (full-time employees)
Paid sick leave
Paid holidays (full-time employees; subject to the stated Washington-specific terms)
Vacation days (full-time employees; subject to the stated Washington-specific terms)
401(k) retirement savings plan (full-time employees)
Parental leave, including for non-birthing parents (full-time employees)
Short-term disability (full-time employees)
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support (full-time employees)
Optical education reimbursement (full-time employees)
Free eyewear