Commission Sales - Shoes - Pentagon City

Nordstrom•Arlington, VA

About The Position

At Nordstrom, this professional sales role contributes to the company’s service culture and reputation by providing excellent customer service, working as a strong teammate, and meeting sales goals. In the Shoes department, the employee helps customers find suitable footwear through personalized service and product expertise, including understanding preferences, presenting selections, assisting with fit, and helping with buckling and lacing. The role is supported by fit specialists and a stockroom designed for a fast-moving department. The employee builds customer relationships through in-store interactions, outreach, and digital tools; offers style and fit guidance; and uses Nordstrom’s 5-Point Selling Standard and follow-up practices to encourage customer loyalty. The role also includes maintaining a customer-ready department and staying informed about products and trends. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. The stated hourly pay range is $18.65–$18.65. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, PTO accruals, and holidays, subject to eligibility requirements.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in the bi-annual inventory count.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally support other departments as needed.