Commission Sales - Shoes - Westchester

Nordstrom•White Plains, NY

About The Position

At Nordstrom, this professional sales role contributes to the company’s customer-service culture and reputation by providing excellent service, being a strong teammate, and meeting sales goals. The role calls for fashion expertise, energy, genuine care, relationship-building, and pride in creating customer experiences that encourage repeat business. In the Shoes department, help customers find the right footwear through personalized service and product expertise. Understand customer preferences, present curated selections, assist with fit, buckling, and lacing, and deliver a seamless experience with support from fit specialists and the stockroom. The position involves variable weekly hours based on business needs, including evenings, weekends, and holiday or event shifts. Occasional flexibility to support other departments may be required. Pay is listed at $17.25 per hour; commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses. Benefits are subject to eligibility requirements.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods; occasionally support other departments.