Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Gaffney, SC

3d•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify products and turn home-improvement ideas into reality. You spend much of your time consulting with customers, answering questions, explaining product specifications, features, promotions, and financing options, and helping meet their project needs. Depending on hiring needs and skillsets, the role may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves active movement throughout the store or garden center, answering phones, and working with customers, vendors, and associates. Specialists may provide project estimates, coordinate installer visits, process and track orders and installations, monitor inventory, maintain pricing and documentation, support checkout and requests for assistance, and train and coach department associates. Pro Department specialists focus on external accounts and outside sales and services. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varied and sometimes extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use team lifts when appropriate, and operate powered equipment only as required and with proper training or assistance.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales and work with vendors and other stores to find merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.