Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Eugene, OR

7d•Onsite

About The Position

As a Sales Specialist in the Flooring department, you help customers identify and purchase products for their home improvement projects. You communicate with customers, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to help meet their needs. The position involves moving throughout the store, answering phones, and working with customers and vendors. Department placement is based on hiring needs and skillsets. The role may involve occasional travel to meetings, training, or neighboring stores and may require working in varying indoor and outdoor conditions.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to support project completion.
Monitor inventory levels and coordinate with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.