Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Gaffney, SC

4d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products for their projects and turn their ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and helping them meet their home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options to support sales and ensure customer needs are met. The department is based on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves moving throughout the store or garden center, answering phones, and assisting customers. Travel is not regularly required, but occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and may include indoor and outdoor environments, changing climates, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, with single lifts limited to 75 pounds and powered equipment used as required with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts, outside sales, and services.
Monitor inventory to support sales, coordinating with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.