Full Time - Sales Specialist - Flooring - Day
About The Position
As a Sales Specialist in the Flooring department, you help customers identify the products they need and turn home improvement ideas into reality. You are an active presence throughout the store, speaking with customers, answering phones, and providing consultation on project needs. You become a product expert, explaining specifications, features, promotions, and financing options to help close sales and ensure customers’ needs are met. The role provides customer and vendor support within the department, including estimates, installer scheduling, order and installation tracking, and follow-up. It also involves inventory support, price reviews, checkout assistance, and coaching other associates. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, variable or extreme weather, noise, and moving or shaking objects and equipment.
Requirements
- High school diploma or GED.
- One year of customer-facing sales experience or six months of Lowe’s retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
- One year of sales or customer service experience in a sales environment with sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
- Professional certification related to the department.
- Bilingual skills.
Responsibilities
- Provide SMART customer service by approaching customers, identifying their needs, answering questions, and explaining the advantages of Lowe’s products and services.
- Serve as a department contact for customers and vendors; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to help ensure project completion.
- Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and related documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train and coach department associates on the sales floor, including on-the-job training and development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
