Full Time - Sales Specialist - Appliances - Closing - Bi-Lingual Preferred

Lowe's Home Centers•Avondale, PA

2d•Onsite

About The Position

The Sales Specialist is a customer-facing retail role in a Lowe’s department, with this posting identifying Appliances. The specialist helps customers understand and select products, provides information about product specifications, features, promotions, and financing options, and uses consulting and sales skills to support customers’ home improvement projects. The role involves moving throughout the store, answering phones, and communicating with customers. Department placement may depend on hiring needs and skillsets. The specialist also serves as a contact for customers and vendors, provides project estimates, coordinates installer visits, processes and tracks orders and installations, and follows up on project completion. The position supports inventory and pricing activities, checkout and assistance requests, and associate training. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Work may involve indoor and outdoor conditions and exposure to varied weather, noise, and moving equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to minimally lift 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services.
Provide product information, including specifications, features, promotions, and financing options, to help customers make purchases.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
If assigned to the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.