Full Time - Sales Specialist - ProServices - Day - Bi-Lingual Preferred

Lowe's Companies, Inc.•Plymouth Meeting, PA

1d•Onsite

About The Position

The Sales Specialist – ProServices engages Pro customers to understand their current and future project needs and provide relevant solutions. The role develops customer relationships, drives sales growth, prepares project-related quotes and orders, and coordinates fulfillment and follow-up. The specialist also promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new Pro customers, works with store and outside sales teams, and helps maintain a safe, clean, and organized Pro Desk area. Ongoing learning through Lowe’s U and other training platforms is expected.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
General Studies.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of sales-environment experience with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Learn customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, to recommend relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customers’ projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to find sales solutions when products or quantities are unavailable in-store or through Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.