Full Time - Sales Specialist - Flooring - Day - Bi-Lingual Preferred

Lowe's Companies, Inc.•Elverson, PA

4d•Onsite

About The Position

The Sales Specialist helps customers identify products for home improvement projects and turn project ideas into reality. The role involves active movement throughout the store or garden center, answering phones, consulting with customers, and providing product information, specifications, features, promotions, and financing options to support sales and meet customer needs. The position is assigned to a department based on hiring needs and skillsets; possible departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The Sales Specialist also serves as a contact for customers and vendors, supports project estimates and installation scheduling, processes and tracks orders and installations, and follows up on project completion. The position may require occasional travel to meetings, training, or neighboring stores. Work may take place indoors and outdoors and may involve variable weather, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by law in the state; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels, work with vendors and other stores to locate merchandise, and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.