Full Time - Sales Specialist - Flooring - Day
About The Position
As a Flooring Sales Specialist at Lowe’s, you help customers identify products for their projects and turn ideas into reality. You spend much of your time consulting with customers, discussing project needs, answering questions, and guiding them toward home improvement solutions. You become an expert on product specifications, features, promotions, and financing options, and provide service that helps ensure customer needs are met before they leave the store. The role is active and involves moving throughout the store, answering phones, and interacting with customers. Depending on hiring needs and skillsets, Sales Specialists may work in departments such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The position does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, varying climates, noise, and moving or shaking equipment. Associates follow lifting guidelines, use team lifts when needed, and use powered equipment with proper training or assistance.
Requirements
- High school diploma or GED.
- At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience; alternatively, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
- At least 1 year of sales or customer service experience in a sales environment with sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Provide SMART customer service by approaching customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
- Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
- Conduct price reviews according to pricing policies and maintain pricing and related documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
