Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Mentor, OH

12d

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products and bring home improvement projects to life. You spend much of your time consulting with customers, answering questions, and explaining product specifications, features, promotions, and financing options. The role involves active work throughout the store or garden center, answering phones, and supporting customers as they pursue their project goals. Depending on hiring needs and skillsets, the position may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. You serve as a point of contact for customers and vendors in your department, help with project estimates and orders, coordinate installer visits, and follow up on installations. You also support inventory, pricing, checkout, and associate development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and can include indoor and outdoor weather conditions, extreme temperatures, damp or windy environments, noise, and moving or shaking objects and equipment. The job requires standing and sitting for prolonged periods and handling merchandise according to Lowe’s lifting guidelines.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.