Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Bluffton, SC

10d•Onsite

About The Position

As a Sales Specialist in the Flooring department, you help customers identify products and turn home improvement ideas into completed projects. You spend much of your time consulting with customers, learning about their project needs, answering questions, explaining product specifications, features, promotions, and financing options, and helping close sales. You also serve as a point of contact for customers and vendors, provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on projects. The role is active and involves moving throughout the store, answering phones, and interacting with customers. Work may involve indoor and outdoor conditions and occasional travel to meetings, training, or neighboring stores. Lowe's describes benefits and programs that include health insurance options, sales bonus opportunities, flexible schedules, tuition assistance, a company-matching 401(k), a 10% associate discount, and the Track to the Trades program. Eligibility for benefits may vary.

Requirements

High school diploma or GED, or qualifying alternative experience: three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of customer-facing sales experience or six months of Lowe's retail experience.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.