Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc. • Kansas City, KS

1d

About The Position

The Sales Specialist – ProServices helps Pro customers identify solutions for current and future projects and supports sales growth. The role develops an understanding of customers’ businesses and project requirements, including scope, timelines, dependencies, and materials, and creates and manages quotes, blueprints, material lists, orders, and deliveries. The specialist promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new Pro customers, and uses expanded inventory programs to source products that are not available in-store or through Lowe’s distribution network. The role coordinates fulfillment, delivery, and follow-up, collaborates with store and outside sales teams, maintains the Pro Desk area, and continues learning through Lowe’s training platforms.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• General Studies.
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree.
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bilingual ability.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
• Learn Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, and provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up to ensure projects are completed accurately and on time.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Use Pro Extended Aisle and Pro Merchandising programs to find products or quantities unavailable in-store or within Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Use Lowe’s U and other training platforms to learn updates and improve selling skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED