Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers•Lebanon, MO

About The Position

The Sales Specialist – ProServices supports Lowe’s Pro customers by identifying project opportunities, building customer relationships, and driving sales growth. The role develops an understanding of customers’ businesses and project requirements, including scope, timelines, dependencies, and materials, then provides relevant solutions. It prepares and manages quotes, blueprints, material lists, orders, and deliveries; promotes Pro Credit and Lowe’s Loyalty Programs; and coordinates fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time. The specialist also prospects for new Pro customers, uses expanded inventory and merchandising programs to fulfill product needs, partners with store teams to provide a seamless customer experience, and maintains the Pro Desk area while supporting store operations. Ongoing learning through Lowe’s U and other training platforms is expected.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience, with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, and provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up activities to support accurate, timely project completion.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.