Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Hoover, AL

8d•Onsite

About The Position

As a Flooring Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn home improvement ideas into completed projects. You spend much of your time consulting with customers, answering questions, explaining product specifications, features, promotions, and financing options, and helping ensure their needs are met before they leave the store. The role is active and involves moving throughout the store, answering phones, and engaging with customers. You serve as a department contact for customers and vendors, supporting project estimates, installer visits, orders, and installations. You also help maintain inventory and pricing, support checkout and requests for assistance, and coach department associates. Department placement depends on hiring needs and skillsets; the listed departments include Flooring. The job may involve occasional travel to meetings, training, or neighboring stores, but does not require regular travel. Working conditions can include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use team lifts or powered equipment as appropriate, and receive proper training before using powered equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Conduct price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.