Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Billings, MT

8d•Onsite

About The Position

As a Sales Specialist in Lowe’s Flooring department, you help customers identify the products they need and turn project ideas into reality. You provide product expertise and consulting, explain product features and promotions, and assist customers with their home improvement goals. The role is active and involves moving throughout the store, answering phones, and communicating with customers. Department assignments may vary based on hiring needs and skillsets. Sales Specialists also assist with estimates, installer visits, customer orders and installations, inventory, pricing, checkout support, and associate training. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may involve indoor and outdoor conditions, varying climates, noise, and moving or shaking equipment. Associates must follow lifting guidelines, use team lifts when needed, and use powered equipment only with proper training or assistance.

Requirements

High school diploma or GED. If the education requirement is not met, the posting specifies 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.
Military or veteran background.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Act as a point of contact for customers and vendors in the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.