Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Wauwatosa, WI

9d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products and turn home improvement ideas into completed projects. You spend much of your time talking with customers, discussing project needs, answering questions, and explaining product specifications, features, promotions, and financing options. You serve as a product expert and provide consultative service to help meet customer needs. The position is assigned to a department based on hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves moving throughout the store or garden center, answering phones, and assisting customers. For associates in the Pro Department, the focus includes external accounts, outside sales, and services. The role does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and can include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lowe’s describes support that includes sales bonus opportunities, health insurance options, tuition assistance, a company-matching 401(k), an associate discount, flexible schedules, and trade-skills learning opportunities.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coach them on development needs.
Complete other duties as assigned.