Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Columbia, MD

1d•Onsite

About The Position

As a Sales Specialist in the Flooring department, you help customers identify products for their projects and turn their ideas into reality. You serve as a product expert, explaining specifications, features, promotions, and financing options, while providing consulting services that help meet customers’ needs. The role involves active movement throughout the store, answering phones, and communicating with customers. Department assignment is based on hiring needs and skillsets. You also serve as a point of contact for customers and vendors, provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion. The role may involve occasional travel to meetings, training, or neighboring stores. Working conditions can include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines and use powered equipment when required, with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of experience in sales or customer service in a sales environment with sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers to understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, and process and track customer orders and installations.
Follow up to help ensure customer projects are completed.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance; annual bonuses may be available based on eligibility.
Health insurance options.
Dental insurance.
Vision insurance.
Tuition assistance and other education support, including trade skills scholarships.
401(k) with company match.
10% Lowe's Associate Discount and access to a broad discount platform.
Track to the Trades program.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards, where offered based on eligibility.