Full Time - Sales Specialist - Appliances - Day

Lowe's Home Centers•Monroeville, PA

11d•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify the products they need and turn home improvement ideas into reality. You spend most of your time communicating with customers, discussing project needs, answering questions, and helping them meet their goals. You become a product expert, explaining product specifications, features, promotions, and financing options, and provide consulting services to ensure customer needs are met. Depending on hiring needs and skillsets, the position may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The work is active and involves moving throughout the store or garden center, answering phones, and interacting with customers. The position does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Associates follow safe lifting guidelines, use team lifts where needed, and use powered equipment only as required and with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.
Military or veteran background; Lowe's encourages military and veteran talent to apply.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.