Sales Specialist (Luxury Retail)

Frette•Costa Mesa, CA

1d•$22 - $25•Onsite

About The Position

Frette is seeking a Sales Specialist for its South Coast Plaza boutique in California. The role is responsible for delivering exemplary customer service in accordance with Frette standards, achieving individual sales goals, and maintaining strong product knowledge to communicate the qualities of the Frette brand. Employees are expected to demonstrate integrity, contribute to a positive, professional, and productive team environment, and consistently uphold brand and operating standards through extensive product knowledge and an elevated selling ceremony. The Sales Specialist is responsible for acquiring and retaining clients and supporting boutique operations. Client-related work includes meeting sales and KPI goals, building client relationships, capturing client information according to CRM guidelines, conducting personalized outreach, responding to inquiries through email, phone, WhatsApp, and messaging, processing sales transactions and payments, preparing quotes, coordinating bespoke or alteration requests, and offering white-glove services such as home consultations and installations. The role also involves staying aware of marketing activations and representing the brand professionally. Operational duties include opening and closing procedures as a key holder, cash handling, charge sends, returns and exchanges, resolving client concerns, completing and relaying required reports, processing shipments, organizing receiving and back-stock areas, maintaining visual and cleanliness standards, participating in inventory, and coordinating with IT on helpdesk inquiries. Additional responsibilities may be assigned based on business needs by the Store Manager and Corporate Business Partners.

Requirements

Experience in luxury retail, hospitality, or interior design is highly preferred.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Proficiency with retail operating systems, POS, Microsoft Office, and Google Workspace.
Detail-oriented with strong organization and follow-up skills.
Ability to manage competing priorities in a fast-paced environment.
Positive attitude and ability to contribute to a positive team environment.
Team-oriented, self-driven, and entrepreneurial.
Excellent time-management and problem-solving skills, with good judgment in decision-making.
Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
Ability to lift and mobilize small to medium items weighing up to 40 lbs. while using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stock room, and offsite locations.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.

Nice To Haves

Experience in luxury retail, hospitality, or interior design.

Responsibilities

Meet company and personal sales goals by following Frette selling ceremonies and fostering client relationships.
Drive and exceed individual KPI goals by delivering a high level of client service.
Capture client data according to Frette CRM guidelines and conduct personalized outreach to develop client relationships and support acquisition and retention.
Handle client inquiries through email, phone, WhatsApp, and messaging.
Process sales and register transactions, including purchases made in person, by phone, or by email; process cash and credit payments and count money.
Create client quotes using Frette-branded templates and coordinate bespoke or alteration requests.
Offer and execute white-glove services, including home consultations and installations.
Represent the brand professionally and maintain awareness of marketing activations to maximize their return on investment.
Perform key-holder opening and closing procedures, cash handling, charge sends, returns and exchanges, client concern resolution, and required reporting.
Help process new shipments and keep receiving and back-stock areas clean and organized.
Maintain visual standards, including visual merchandising rotations, bed changes, and daily visual and cleanliness standards.
Participate in bi-annual inventory.
Partner with IT on helpdesk-related inquiries.
Perform additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.