Sales Specialist (Luxury Retail)

Frette•Costa Mesa, CA

1d•Onsite

About The Position

Frette is seeking a Sales Specialist for its boutique at South Coast Plaza, California. The role is responsible for delivering exemplary customer service in accordance with Frette standards, achieving individual sales goals, and maintaining strong product knowledge to communicate the qualities of the brand. The Sales Specialist contributes to a positive, professional, and productive team environment and consistently upholds brand and operating standards through an elevated selling ceremony. The role covers client acquisition and retention as well as store operations. It includes meeting sales and KPI goals, building client relationships, conducting outreach using CRM data, responding to inquiries across communication channels, processing transactions, preparing quotes, and coordinating bespoke orders or alterations. The Sales Specialist also offers white-glove services such as home consultations and installations. Operational duties include opening and closing procedures, cash handling, returns and exchanges, reporting, shipment processing, maintaining stockroom organization and visual standards, participating in inventory, and liaising with IT on helpdesk inquiries. Additional responsibilities may be assigned based on business needs.

Requirements

Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Proficiency with retail operating systems, including POS, Microsoft Office, and Google Workspace.
Detail-oriented, with strong organization and follow-up skills.
Ability to manage competing priorities in a fast-paced environment.
Positive attitude and ability to contribute to a positive team environment.
Team-oriented and self-driven, with an entrepreneurial spirit.
Excellent time-management and problem-solving skills, and good judgment when making decisions.
Ability to build and maintain effective working relationships with team members.
Willingness to set and maintain high standards of performance.
Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stock room, and offsite.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.

Nice To Haves

Experience in luxury retail, hospitality, or interior design is highly preferred.

Responsibilities

Meet company and personal sales goals by upholding Frette’s selling ceremonies and fostering client relationships.
Drive and exceed individual KPI goals by ensuring a high level of client service.
Capture client data according to CRM guidelines and conduct authentic, personal outreach to build rapport and support client acquisition and retention.
Handle client inquiries through email, phone, WhatsApp, and messaging.
Perform sales and register transactions, including ringing purchases in person or through phone and email, processing cash or credit payments, and counting money.
Create client quotes using Frette-branded templates and coordinate bespoke orders or alterations.
Offer and execute white-glove services, including home consultations and installations.
Represent the brand professionally and treat clients and team members courteously and respectfully.
Maintain awareness of marketing activations to maximize their return on investment.
Perform key-holder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolve client concerns, and complete and relay required reporting.
Help process new shipments and maintain a clean, organized receiving and back-stock area.
Maintain visual standards, including visual-merchandising rotations, bed changes, and daily visual and cleanliness standards.
Participate in bi-annual inventory.
Partner with IT on helpdesk-related inquiries.
Perform additional responsibilities as identified by the Store Manager and Corporate Business Partners.