Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers • Medford, NY

1d • Onsite

About The Position

As a Sales Specialist in the Millwork department, you help customers identify products for their home improvement projects and turn project ideas into reality. You spend most of your time consulting with customers, answering questions, explaining product specifications, features, promotions and financing options, and helping customers complete purchases. The role is active and involves moving around the store, answering phones and engaging with customers. Department assignment is based on hiring needs and skillsets.

You also serve as a point of contact for customers and vendors, support project estimates and installation scheduling, process and track customer orders and installations, and follow up on project completion. You help maintain inventory, pricing and documentation, support checkout and requests for assistance, and train and coach department associates.

The role may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking equipment, and lifting. Powered equipment should be used when required, with proper training or assistance. The role does not require regular travel, though occasional travel to meetings, training or neighboring stores may be needed.

Requirements

• High school diploma or GED.
• One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
• One year of sales or customer service experience in a sales environment with required sales goals or metrics.
• Ability to read, write and perform basic arithmetic, including addition and subtraction.
• Ability to stand and sit for prolonged periods.
• Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
• Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

• One year of experience completing customer sales orders.
• One year of experience promoting product-related services and plans, such as installation, delivery, credit financing or extended protection plans.
• Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
• Professional certification related to the department.
• Bilingual skills.

Responsibilities

• Provide SMART customer service by approaching customers, understanding their needs, answering questions and explaining the advantages of Lowe's products and services.
• Act as a point of contact for customers and vendors in the department.
• Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
• Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
• Conduct price reviews according to pricing policies and maintain pricing and documentation.
• Support checkout functions, call buttons, departmental pages and other requests for assistance.
• Train department associates on the sales floor and coach them on development needs.
• Complete other duties as assigned.

Benefits

• Competitive pay and flexible schedules.
• Additional bonus opportunities based on sales performance.
• Multiple health insurance options.
• Tuition assistance and other education support programs, including trade skills scholarships.
• 401(k) retirement account with company match.
• 10% Lowe's Associate Discount and a broad discount platform.
• Track to the Trades program.
• Health, dental and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Eligible associates may receive annual bonuses, access to the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED