Full Time - Sales Specialist - Millwork - Bilingual Preferred

Lowe's Home Centers•Albemarle, NC

9d•Onsite

About The Position

Lowe’s Sales Specialists help customers identify products and services for home improvement projects, answer questions, and turn project ideas into completed purchases. They build product expertise, explain product specifications, features, promotions, and financing options, and provide consulting services to meet customer needs. The position may be assigned to a department based on hiring needs and skillsets, including Millwork and several other store departments. The work involves frequent movement throughout the store or garden center, customer conversations, and phone calls. The role may include working indoors and outdoors under varying weather and noise conditions, and may occasionally involve travel to meetings, training, or neighboring stores. The position does not require regular travel.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer-service experience in a sales environment with sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Follow lifting guidelines: single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed; use powered equipment as required with proper training or assistance.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Conduct price reviews according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train and coach department associates on the sales floor and address development needs.
Complete other duties as assigned.