Full Time - Sales Specialist - Flooring - Bilingual Preferred

Lowe's Companies, Inc.•Tallahassee, FL

6d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You serve as a product expert, sharing specifications, features, promotions, and financing options, and provide consulting services to help meet customer needs. The role involves frequent movement throughout the store or garden center, answering phones, and communicating with customers. The department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The position may involve occasional travel to meetings, training, or neighboring stores. Working conditions can include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment. Associates must follow safe lifting guidance and use powered equipment when required and properly trained.

Requirements

High school diploma or GED, or the stated alternative experience: 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of customer-facing sales experience or six months of Lowe’s retail experience; if the education requirement is not met, the stated alternative is 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.