Full Time - Sales Specialist - Flooring - Bilingual Preferred
About The Position
As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn home-improvement ideas into reality. You serve as a product expert, discuss project needs, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to help ensure customer needs are met. The position is based in a department assigned according to hiring needs and skillsets, such as Flooring, Appliances, Cabinets, or other listed store departments. The role involves frequent movement throughout the store or garden center, answering phones, and communicating with customers. You may also coordinate with vendors, prepare project estimates, arrange installer visits, process and track orders and installations, and follow up on project completion. The position may occasionally involve travel to meetings, training, or neighboring stores. Work conditions can include indoor and outdoor settings, changing weather and temperatures, noise, and moving or shaking objects and equipment.
Requirements
- High school diploma or GED, or qualifying alternative experience: three years of external customer-facing sales or 18 months of Lowe’s retail experience if the education requirement is not met.
- One year of customer-facing sales experience or six months of Lowe’s retail experience.
- One year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services using SMART customer service.
- Serve as a point of contact for customers and vendors in the department.
- Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
- In the Pro Department, focus on external accounts, outside sales, and services.
- Monitor inventory levels to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
