Full Time - Sales Specialist - Millwork - Day (Bilingual Preferred)
About The Position
As a Sales Specialist at Lowe’s, you will help customers identify products and services for their home improvement projects. You will spend much of your time communicating with customers, discussing project needs, answering questions, and providing information about product specifications, features, promotions, and financing options. You will serve as a product expert and provide consulting services to help customers meet their needs. Depending on hiring needs and skillsets, the role may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The work involves moving throughout the store or garden center, answering phones, and interacting with customers. The position does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, changing climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use team lifts when applicable, and use powered equipment only as required and with proper training or assistance.
Requirements
- High school diploma or GED.
- At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
- At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services.
- Serve as a point of contact for customers and vendors in the department.
- Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels and work with vendors and other stores to find merchandise and order replacement stock.
- Review prices according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates through on-the-job training on the sales floor and coaching around development needs.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
- Lowe’s will support and fund sales-related licensure or registration required by state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
