Full Time - Sales Specialist - Millwork - Day
About The Position
As a Sales Specialist at Lowe's, you help customers identify products for their projects and turn ideas into reality. You work actively throughout the store or garden center, answer phones, and spend most of your time consulting with customers about project needs, product specifications, features, promotions, and financing options. You serve as a product expert and help ensure customers' needs are met before they leave the store. The department assignment depends on hiring needs and skillsets and may include Millwork or other listed departments. You also serve as a point of contact for customers and vendors in your department, support sales through inventory and pricing work, assist with checkout and requests for help, and train department associates. The role is generally not travel-intensive, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varied weather and temperatures, noise, and moving or shaking objects and equipment.
Requirements
- High school diploma or GED.
- One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
- One year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
- Serve as a point of contact for customers and vendors within the department.
- Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels to support sales; work with vendors and other stores to find merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates through on-the-job sales-floor training and coaching on development needs.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
