Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Staunton, VA

10d•Onsite

About The Position

As a Sales Specialist in Lowe’s Millwork department, you are one of the first associates customers meet and help them turn home improvement ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and explaining product specifications, features, promotions, and financing options. You provide consulting services to help ensure customers’ needs are met and sales are completed. The role is active and involves moving throughout the store, answering phones, and interacting with customers. You may also serve as a point of contact for vendors and customers, provide project estimates, schedule installer visits, process and track orders and installations, and follow up on project completion. Work conditions may include inside and outside environments, variable weather and temperatures, noise, and moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED, or meet the stated alternative experience requirement: three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of experience in customer-facing sales or six months of Lowe’s retail experience; the posting also specifies the alternative experience pathway when the education requirement is not met.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Follow lifting guidelines, which limit single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed, and use powered equipment as required with proper training or assistance.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department.
Bilingual skills.
Military or veteran background.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities tied to sales performance.
Health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
Company-matching 401(k).
10% Lowe’s Associate Discount and a broader discount platform.
Track to the Trades program.
Vision and dental insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, may include annual bonuses, an Employee Stock Purchase Plan, deferred compensation, and grant awards.