Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Henrico, VA (E Richmond) 2691, VA

5d•$17 - $17•Onsite

About The Position

As a Sales Specialist in the Millwork department, you help customers identify the products they need and turn project ideas into reality. You provide consulting and sales support by discussing project needs, answering questions, explaining product specifications, features, promotions, and financing options, and helping customers complete their home improvement projects. The role involves spending most of the workday communicating with customers while moving throughout the store, answering phones, and supporting customers and vendors in the department. You may provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to help ensure project completion. You also support inventory and pricing, checkout and assistance requests, and the training and development of department associates. Work conditions may include both indoor and outdoor weather, varying temperatures and humidity, noise, and moving or shaking objects and equipment. Occasional travel to meetings, training, or neighboring stores may be needed, but regular travel is not required.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
At least 1 year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on projects.
If assigned to the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales; work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and education support programs, including trade skills scholarships.
401(k) retirement account with company match.
10% Lowe's Associate Discount and a broad discount platform.
Track to the Trades program and learning and development opportunities.
Dental and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, subject to eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.